Warranty Policy
Last Updated: December 7, 2025
Thank you for choosing DESKO. We take pride in the quality and durability of our ergonomic chairs, standing desks, and workspace accessories. This Warranty Policy explains the warranty coverage provided to customers purchasing DESKO products within the United Kingdom.
DESKO is operated by JOROOMOC PRO LLC, based in the United States and shipping exclusively to UK customers.
Although we are a U.S. company, our warranties are structured to comply with UK consumer protection laws, including:
- Consumer Rights Act 2015 (UK)
- Consumer Contracts Regulations (UK)
- General consumer warranty guidelines
By purchasing from DESKO, you agree to the terms outlined below.
1. Warranty Coverage Duration
Standard Warranty: 1 Year
All DESKO products come with a 1-year limited warranty covering manufacturing defects and functional issues under normal use.
Includes:
- Ergonomic chairs
- Standing desks
- Under-desk footrests
- Office seating accessories
The warranty begins on the date the product is delivered to the customer.
2. What the Warranty Covers
DESKO’s limited warranty covers manufacturing and material defects, including:
Mechanical or Structural Issues
- Broken frames
- Welding faults
- Base, leg, or wheel defects
- Height adjustment system failures
- Recline mechanism defects
Material & Component Defects
- Faulty mesh or fabric
- Poor stitching
- Padding deformity not caused by misuse
- Hardware defects (bolts, screws, brackets)
Electrical Components (for Standing Desks)
- Motor malfunctions
- Control switch failures
- Wiring defects
- Electrical system faults not caused by overload
Products Arriving Damaged
If a product arrives broken, dented, torn, or unusable, the warranty applies immediately.
(You must notify DESKO within 48 hours of delivery.)
3. What the Warranty Does Not Cover
The warranty does not apply to damage caused by:
Customer Misuse or Accidental Damage
- Excessive weight beyond product limits
- Falling, dropping, or mishandling
- Liquid spills or water damage
- Modifications or unauthorized repairs
Normal Wear & Tear
- Fading fabric or mesh
- Minor cosmetic scratches
- Expected cushion softening over time
Improper Assembly or Installation
- Incorrect setup
- Missing or overtightened screws
- Damage from tools used improperly
Environmental Damage
- Mold or mildew due to humidity
- Heat or sunlight exposure damage
Commercial or Industrial Use
Warranty covers personal/home office use only, unless otherwise specified.
Damage After Warranty Expiration
Issues occurring beyond the warranty period are not covered.
4. UK Consumer Rights Act Protections
Under UK law, customers have the right to receive goods that are:
- Fit for purpose
- As described
- Of satisfactory quality
If a product is found defective within the first 30 days, you are legally entitled to a full refund or replacement.
After 30 days, DESKO will:
- Offer a free replacement part
- Offer repair solutions
- Replace the product if repair is not possible
DESKO fully complies with these UK legal protections.
5. Warranty Remedies—What We Provide
If your claim is approved, DESKO will determine the appropriate remedy:
Replacement Parts
We may send the exact replacement component (screws, motor, mesh panel, wheels, etc.).
Full Product Replacement
If the defect cannot be repaired or parts are unavailable, we will replace the entire item at no cost.
Partial Refund
If the defect is minor or the customer chooses to keep the item.
Full Refund
Only when repair or replacement is not feasible.
DESKO covers all costs if the issue falls under warranty.
6. Customer Responsibilities During Warranty
To maintain eligibility:
- Follow assembly instructions carefully
- Use the product for normal, intended purposes
- Report issues promptly
- Provide accurate information during claim submission
- Do not modify or alter the product
- Keep proof of purchase (order number)
If misuse or negligence is found, the warranty becomes void.
7. How to Submit a Warranty Claim
To initiate a warranty claim, contact us:
- Email: support@desko.co
- Phone: +1 (251) 551 7392
Please include:
- Full name
- Order number
- Product name/model
- Photos/videos of the issue
- Description of what happened
- Delivery date
Our support team will respond within 1–2 business days (Monday to Sunday).
Claims without visual evidence cannot be processed.
8. Warranty Claim Process
Step 1—Review
Our team evaluates the submitted evidence to determine warranty eligibility.
Step 2—Diagnosis
We may request additional photos, videos, or troubleshooting steps if needed.
Step 3—Approval
If approved, we will propose a remedy (replacement part, product replacement, or refund).
Step 4—Resolution
We ship replacement parts or issue a replacement at no cost.
Step 5—Follow-Up
We verify customer satisfaction after the solution is delivered.
9. Shipping Fees & Warranty Coverage
If your warranty claim is valid:
DESKO Covers:
- Replacement part shipping fees
- Full product replacement shipping
- Return shipping (if required)
Customer Covers:
- Shipping costs for damage caused by customer misuse
- Shipping fees for out-of-warranty issues
- Any optional express shipping upgrades
10. Products Not Eligible for Warranty
The following items are excluded:
- Items purchased from unauthorized third-party sellers
- Used, refurbished, or resold products
- Items without a valid order number
- Products altered, customized, or modified
- Display or demo units
The warranty applies only to original purchasers buying from desko
11. Warranty on Replacement Items
Any replacement part or product provided under warranty:
Is covered for the remaining period of the original warranty
Not an additional full-year extension.
12. Lost or Missing Warranty Claims
If a customer does not respond to our claim support team within 7 business days (Monday to Sunday), the claim may be automatically closed.
Customers can reopen the claim by contacting support again.
13. Manufacturer & Structural Disclaimer
While DESKO products are built with high-quality materials, no ergonomic chair or standing desk is indestructible.
Warranty does not guarantee:
- Lifetime durability
- Indestructible materials
- Performance under improper usage
The warranty strictly covers manufacturing defects, not damage from use over time.
14. Legal Compliance
This policy is written to comply with:
UK Consumer Rights Act 2015
Customers have statutory rights for goods that fail within the first 6 months.
UK Consumer Contracts Regulations
Customers have clear rights regarding defective goods and purchase transparency.
U.S. Warranty Standards
Our warranty complies with the Magnuson–Moss Warranty Act (for U.S.-based companies).
Where discrepancies exist, UK consumer law applies to UK customers, providing stronger protection.
15. DESKO Liability Limitation
DESKO is not responsible for:
- Financial loss caused by product misuse
- Injury caused by improper installation
- Business or commercial loss
- Damage from failure to follow instructions
- Wear and tear due to personal habits
Our warranty covers the product only, not consequential damages.
16. Business Information
DESKO is a brand operated by the company JOROOMOC PRO LLC
Registered Company Name: JOROOMOC PRO LLC
EIN Number: 37-2187240
Registered Address: 2105 Vista Oeste NW, Suite E #3154, Albuquerque, NM 87120, United States.
Email: support@desko.co
Phone: +1 (251) 551 7392
Business Hours: 8:00 AM–8:00 PM (Monday to Sunday), (GMT+00:00) Greenwich Mean Time (London).
17. Policy Updates
DESKO reserves the right to update this Warranty Policy at any time due to:
- Product improvements
- Legal changes
- Operational updates
Changes take effect immediately upon posting.
Continued use of DESKO products and services constitutes acceptance of the updated terms.