Cloud | Under-Desk Footrest

The Cloud Under-Desk Footrest provides comfortable support for your feet while sitting at a desk. It is designed to create a more relaxed seating experience during work or study at home or in the office. Its shape allows your feet to rest naturally and fits easily under most desks.

Shipping Policy

Last Updated: December 7, 2025
Thank you for choosing DESKO. We aim to provide a smooth, transparent, and reliable shipping experience for all customers across the United Kingdom. This Shipping Policy explains how our orders are processed, shipped, delivered, and supported. DESKO is a brand operated by JOROOMOC PRO LLC, headquartered in the United States.

1. Shipping Destinations

DESKO currently ships exclusively to customers within the United Kingdom.
This includes all mainland addresses and most urban and suburban locations.
At the moment, we do not ship to:

• Countries outside the UK
• Military addresses (BFPO)
• Certain remote islands or restricted postcodes (where carriers have limited access)

If your address is outside our delivery zone, our system will notify you at checkout.

2. Product Pricing

All prices listed on our website are displayed in GBP (£) and already include UK VAT.
The displayed product price reflects the final cost of the item itself.
However, shipping fees or promotional discounts (if applicable) will be shown separately at checkout before you confirm your purchase.
We do not add hidden charges—what you see at checkout is exactly what you pay.

3. Shipping Rates

At DESKO, we offer two simple and transparent shipping options for all orders delivered within the United Kingdom:

A. Standard Tracked Delivery—free

• Available for all orders, regardless of order value.
• Includes full tracking updates from dispatch to final delivery.
• Delivery timeframe: 3–7 business days (Monday to Sunday).
• No additional charges apply.

B. Express Tracked Delivery with Loss & Damage Insurance—£4.90

Faster prioritized handling with enhanced carrier routing.

Includes upgraded tracking, insurance protection, and guaranteed coverage for:

• Lost parcels
• Damaged deliveries
• Partial-loss contents

Delivery timeframe: typically faster than standard delivery, depending on carrier operations.

Flat rate of £4.90 per order.

4. Shipping Origin

All orders placed on DESKO are processed and shipped from our operational hub in the United States:

• 2105 Vista Oeste NW, Suite E #3154, Albuquerque, NM 87120, United States.

International shipping from the USA to the UK typically involves customs transit, carrier handovers, and quality checkpoints to ensure your package arrives safely.

5. Order Cut-Off Time

Orders placed before 5:00 PM (GMT+00:00) Greenwich Mean Time (London) are entered into the processing queue on the same business day.
Orders placed after 5:00 PM (GMT+00:00) Greenwich Mean Time (London) will begin processing the following business day. This system helps us maintain quick and predictable order fulfillment.

6. Order Processing Time

Our team requires 1–2 business days (Monday to Sunday) to prepare your order.
During this time, we:

• Verify order and payment information
• Conduct product quality checks
• Carefully package items
• Prepare shipping documentation

Please note: Processing may take longer after major holidays or during peak seasonal sales.

7. Delivery Time

Once dispatched, your order will typically arrive within:

3–7 business days (Monday to Sunday) (UK Delivery)

Delivery times may vary based on:

• Customs clearance delays
• Carrier network traffic
• Weather conditions
• Remote delivery areas

While most orders arrive early within the timeframe, occasional delays may occur due to factors beyond our control.

8. Tracking Information

A tracking link will be emailed to you within 24–48 hours after your order ships.
This tracking information allows you to see:

• When the package leaves our warehouse
• Carrier scan updates
• Estimated delivery date
• Final delivery confirmation

If tracking seems slow to update, it may be because the package is still in transit between international carriers.

9. Packaging & Order Protection

Your order is packaged with care to ensure products arrive in perfect condition.
We use:

• Durable, secure packaging materials
• Shock-absorbent protection for fragile products
• Tamper-evident seals where necessary

If you believe your package has been tampered with or damaged in transit, contact us immediately with photos.

10. Address Accuracy & Verification

To ensure successful delivery, customers must provide accurate and complete address details.
Our system does not automatically detect incomplete or incorrect information, so please double-check your address when placing an order.

If an address correction is needed, you must notify us within 24 hours.

DESKO is not responsible for:

• Orders delivered to the wrong address due to a customer error
• Delays caused by incorrect or incomplete address information

11. Order Cancellation

We allow order cancellations within 24 hours of purchase.
After 24 hours, or once your order has entered shipping preparation, we cannot cancel the order.

If an order has already shipped, cancellation is no longer possible.
Customers may request a return after receiving their item (subject to return policy terms).

12. Change of Shipping Address

Address changes can only be made within 24 hours of placing the order.
After the 24-hour window, the order will already be in processing and may be impossible to modify.

If your package is already in transit, we cannot reroute it.

13. Failed Delivery / Missed Delivery Attempts

If a delivery fails due to:

• Customer not being available
• Incorrect address
• Inaccessible location

The carrier may attempt redelivery or return the package to us.
If returned to sender:

• A re-shipping fee may be required
• Refunds may be issued minus shipping costs

Please track your package and be available to receive it.

14. Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing, or incorrect, please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos of the packaging
• Photos of the damaged or incorrect item
• A short description of the issue

We will investigate and provide one of the following solutions:

• Replacement
• Refund
• Partial refund

We cannot honor claims submitted after the 48-hour window.

15. Lost or Delayed Packages

If your package appears lost or significantly delayed:

• Contact us and we will initiate an investigation with the carrier
• Investigations typically take a few business days
• A package is considered “lost” only after the carrier confirms it

Once confirmed lost, we will issue a replacement or refund.

Please note: Unexpected customs delays or force majeure events (strikes, weather, etc.) may extend delivery time.

16. Delivery Confirmation

When a package is marked “Delivered” by the carrier, DESKO considers the delivery successful.
If you cannot locate your package:

• Check around your property
• Ask neighbors or building staff
• Look for a “safe place” delivery note
• Contact the carrier for GPS proof of delivery

If theft is suspected, please file a police report; we will assist where possible.

17. VAT, Taxes & Import Fees

All DESKO product prices already include VAT for UK customers.
In rare cases, customs or handling charges may be assessed by the delivery provider.
These fees are outside our control and are the customer's responsibility.

18. Customer Responsibilities

By placing an order, customers agree to:

• Provide accurate shipping details
• Monitor tracking updates
• Receive the package or arrange collection
• Report any issues within the specified timeframes
• Review product descriptions before purchasing

Failure to meet these responsibilities may impact eligibility for refunds or replacements.

19. DESKO Responsibilities

DESKO is committed to:

• Processing orders quickly and accurately
• Ensuring products meet quality standards before shipping
• Providing timely tracking information
• Offering customer support throughout the shipping process
• Assisting in lost package investigations
• Replacing or refunding faulty or incorrect items

Our goal is to ensure every customer has a positive and stress-free experience.

20. Invoices & Documentation

Order invoices are automatically sent to your email after purchase.

If you need:

• Additional copies
• Business invoices
• Customs documentation

You may request it via our support email.

21. Sustainability & Packaging

DESKO is committed to minimizing environmental impact.
We use recyclable packaging materials where possible and continuously explore ways to reduce waste.
We aim to improve sustainability without compromising product safety.

22. Security & Fraud Prevention

To protect our customers, all orders may be subject to security checks.
If suspicious activity is detected, DESKO may:

• Request identity verification
• Cancel and refund the order
• Restrict access to certain addresses or accounts

These measures are in place to ensure a safe shopping environment for everyone.

23. Business & Contact Information

DESKO is a brand operated by the company JOROOMOC PRO LLC

Registered Company Name: JOROOMOC PRO LLC

EIN Number: 37-2187240

Registered Address: 2105 Vista Oeste NW, Suite E #3154, Albuquerque, NM 87120, United States.

Email: support@desko.co 

Phone: +1 (251) 551 7392

Business Hours: 8:00 AM–8:00 PM (Monday to Sunday), (GMT+00:00) Greenwich Mean Time (London).

24. Policy Updates

DESKO reserves the right to update, modify, or revise this Shipping Policy at any time to reflect operational, legal, or regulatory changes.
Any updates will be posted immediately on this page with an updated revision date.

By continuing to use our website or placing an order, you agree to the most current version of this policy.

Return and refund policy—DESKO

Last Updated: December 7, 2025

At DESKO, our goal is to ensure you feel secure and confident when shopping with us. While we take great care to deliver high-quality products, we understand that situations may arise where a return or refund is necessary. We clearly outline the conditions under which we handle returns, refunds, and special exchange cases in this policy.

JOROOMOC PRO LLC, based in the United States, operates DESKO and exclusively serves customers in the United Kingdom.

1. Return Window

Customers may request a return within 30 business days (Monday to Sunday) from the date of delivery.
Returns requested beyond this 30-day period will not be accepted for any reason.

The return window applies only from the date the carrier marks the package as delivered—not from the order date.

2. Exchange Policy

DESKO does not offer exchanges for reasons such as

• Change of mind
• Wrong color or style chosen
• Customer preference
• Size or compatibility issues

We ONLY provide exchanges in one specific scenario:

If DESKO sends a defective, damaged, or incorrect product, we will replace the item with an identical one at no additional cost.

If out-of-stock items prevent us from completing an exchange, we will issue a refund instead.

3. No Restocking Fee

No restocking fees apply to any eligible return.
We do not charge additional handling, inspection, or administrative fees unless:

• The item is returned in a non-resellable condition.
• The item shows signs of misuse, tampering, or wear
• Essential packaging or components are missing

If the item is returned in a condition that violates return eligibility, DESKO may:

• Deduct a portion of the refund, or
• Reject the return entirely

4. Return Eligibility Requirements

To qualify for a refund, the returned product must meet all of the following conditions:

The item must be:

• Unused and free from visible damage
• In original condition (no scratches, dents, stains, odors, or alterations)
• Returned with all packaging materials, accessories, manuals, and parts
• Clean and free from pet hair, dust, or contaminants
• The item must be returned in the same condition as when it was received.

Items not eligible for return:

• Products showing signs of wear or customer-caused damage
• Items returned after the 30 business days (Monday to Sunday) return period
• Items missing their original packaging or essential components
• Products modified or altered after purchase
• Items marked as final sale or non-returnable

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless DESKO is at fault.

DESKO Pays Return Shipping When:

• The item is damaged upon arrival
• The item is defective
• The incorrect product was delivered
• An item from the order is missing

In these cases, DESKO will either:

• Provide a prepaid return shipping label, or
• Reimburse reasonable return shipping fees.

Customer Pays Return Shipping When:

• The customer changes their mind
• They ordered the wrong item or model
• They no longer want the item
• They fail to read product specifications correctly

6. How to Start a Return

At DESKO, we want the return process to be clear, structured, and stress-free. To ensure your return is handled smoothly and without delays, please follow the steps below carefully. Returning an item without following this process may result in rejected or unprocessed returns.

Step 1—Contact Our Customer Support Team

Before sending anything back, you must contact us to obtain official return authorization.

You can reach us through:

• Email: support@desko.co
• Phone: +1 (251) 551 7392

When contacting us, please include the following information so we can review your request quickly:

• Full Name (as used on the order)
• Order Number
• The email address used during checkout
• Reason for return (e.g., change of mind, defective item, incorrect item, etc.)
• Clear photos or videos if the item is damaged, defective, or incorrect
• A brief explanation of the issue

This information helps us verify your order, assess eligibility, and respond efficiently.

Step 2—Receive Return Authorization & Instructions

Our support team will usually review your request within 1–2 business days (Monday to Sunday) and respond with:

• Approval or denial of the return request
• Detailed return instructions
• The correct return address or warehouse destination
• A prepaid return shipping label (if DESKO is responsible for the issue)
• Or information on how to ship your return at your cost (for change-of-mind returns)

Important: Do not ship your item until you receive official instructions from DESKO.
Returns sent to the wrong address or without authorization cannot be processed and will not qualify for a refund.

Step 3—Package Your Item Securely

Once your return is approved:

• Place the item back in its original packaging
• Include all components, manuals, accessories, and inserts
• Protect the product with additional padding if needed
• Remove any old shipping labels on the box
• Clearly attach the return label (if provided)

Improper packaging may result in damage during transit, and DESKO may decline the refund if the item is returned in unsatisfactory condition.

Step 4—Ship the Item Back

Depending on your situation:

If DESKO is responsible (damaged, defective, or incorrect item):

We will provide a prepaid shipping label or arrange the return for you.

If the customer is responsible (change of mind):

You must pay for the return shipping and select a tracked postal or courier service.

After shipping, email us the tracking number so we can monitor the return and prevent delays.

Step 5—Return Processing & Confirmation

Once your return reaches our warehouse:

• It goes through a quality inspection (2–3 business days)
• You will receive an email update confirming the inspection outcome
• If approved, your refund will be processed within 7 business days (Monday to Sunday)

Refunds are always issued to the original payment method used at checkout.

7. Return Methods

We offer two return pathways depending on the issue:

A. DESKO-Covered Returns (Faulty/Incorrect Products Only)

We will provide:

• A prepaid return label, OR
• Reimbursement for return shipping once proof of payment is submitted

B. Customer-Arranged Returns (Change of Mind)

Customers must:

• Ship the item using a reliable carrier
• Pay the shipping cost upfront
• Use a tracked shipping service
• Share the return tracking number with DESKO

8. Refund Processing Time

Once we receive your returned item, it will go through:

Step 1: Inspection (2–3 business days)

We ensure the product is in acceptable condition and meets eligibility criteria.

Step 2: Refund Approval

If approved, your refund will be processed within 7 business days (Monday to Sunday).

Step 3: Bank Processing

Banks may take some additional days to post the refund to your account.

Refunds can only be issued to the original payment method used during checkout.

Shipping fees paid at checkout are non-refundable, except in cases where DESKO made an error.

9. Customer Responsibility

Customers are responsible for:

• Ensuring the item is returned safely and securely
• Packing the item to prevent damage in transit
• Using tracked shipping for customer-paid returns
• Returning the item within the 30-day window
• Providing accurate and complete order information

If a return arrives damaged due to improper packaging, DESKO may deduct fees or deny the refund.

10. DESKO Responsibilities

DESKO commits to:

• Providing return instructions promptly
• Inspecting returned products quickly and fairly
• Processing refunds within the stated timelines
• Covering return costs when DESKO is at fault
• Offering support throughout the return process
• Ensuring replacement items for defective or incorrect products

We strive to make the return experience smooth, transparent, and customer-friendly.

11. Return Address

You will receive the official return address when your return request is approved.
Do not return items to our registered business address, as this may significantly delay processing and cause misrouting.

The return address may vary depending on product category and warehouse availability.

12. Damaged, Defective, Incorrect, or Missing Items

If you receive an item that is damaged, defective, incorrect, or missing:

You must notify us within 48 hours of delivery.

Please provide:

• Photos of the product
• Photos of packaging (internal and external)
• Description of the issue
• Your order number

Depending on the situation, DESKO will offer:

• A replacement (only in defective/damaged/incorrect cases)
• A full refund
• A partial refund (for minor cosmetic issues)

Claims submitted after 48 hours may not be eligible.

13. Lost Parcel Policy

If your order is delayed or missing:

1. Check the tracking information
2. Contact the delivery carrier
3. Reach out to DESKO for assistance

We will open an investigation with the carrier.
A package is only declared "lost" after the carrier completes their investigation.

Once confirmed lost, DESKO will offer:

• A full refund or
• A replacement shipment

14. Order Cancellation Policy

Customers may cancel their order within 24 hours of placing it.

Cancellations are not possible if:

• The order has been processed
• The order has already shipped

If the order has shipped, customers must wait to receive it and then request a return.

15. Lost or Missing Returns

If a customer-paid return parcel is lost during transit:

• DESKO is not responsible
• Refunds will not be issued
• Customers must file a claim with their chosen shipping carrier

For this reason, tracked shipping is strongly recommended.

16. Late or Missing Refunds

If you have not received your refund within 10 business days (Monday to Sunday), please:

1. Check your bank account
2. Contact your credit card provider
3. Contact your bank
4. Email us at support@desko.co

We will verify whether the refund was issued and provide documentation for your financial institution if needed.

17. Items Returned Without Approval

Returns sent back without authorization will be:

• Rejected
• Not refunded
• Not returned to the customer unless re-shipping fees are paid

Always obtain approval before sending items back.

18. Policy Abuse Prevention

To protect our business and customers, DESKO monitors return patterns.
We may refuse service for behaviors including:

• Repeatedly returning used or damaged items
• Excessive return frequency
• Claiming false damage or defects
• Attempting to return products not purchased from DESKO
• Filing fraudulent chargebacks

We reserve the right to restrict accounts engaged in abusive activity.

19. Fraud, Abuse & Safety Protection

DESKO uses fraud detection tools and order verification methods to ensure customer safety.

We may:

• Cancel suspicious orders
• Require identity verification
• Block accounts exhibiting fraud-like behavior
• Temporarily hold orders pending review

These measures protect both customers and DESKO from fraudulent activity.

20. Business Information

DESKO is a brand operated by the company JOROOMOC PRO LLC

Registered Company Name: JOROOMOC PRO LLC

EIN Number: 37-2187240

Registered Address: 2105 Vista Oeste NW, Suite E #3154, Albuquerque, NM 87120, United States.

Email: support@desko.co 

Phone: +1 (251) 551 7392

Business Hours: 8:00 AM–8:00 PM (Monday to Sunday), (GMT+00:00) Greenwich Mean Time (London).

21. Policy Updates

DESKO may modify this Return & Refund Policy at any time to align with business updates, legal requirements, or customer service improvements.

Changes take effect immediately upon posting, and continued use of the site constitutes acceptance of the updated terms.

Have a question!

We’re here to help. Whether you need assistance with an order, have a question about our products, or wish to contact our support team, you can reach us using the information below.

📞 Customer Support

Phone: +1 (251) 551 7392

Business Hours: 8:00 AM–8:00 PM (Monday to Sunday), (GMT+00:00) Greenwich Mean Time (London).

📧 Email Support

For all inquiries, including product questions, order issues, returns, or partnership requests:

Email: support@desko.co

We typically reply within 24–48 business hours.

📬 Postal Address

2105 Vista Oeste NW, Suite E #3154, Albuquerque, NM 87120, United States.

(Use this address for returns, official documents, or written correspondence.)

💼 Company Information

DESKO is a brand operated by the company JOROOMOC PRO LLC

Registered Company Name: JOROOMOC PRO LLC

EIN Number: 37-2187240

Registered Address: 2105 Vista Oeste NW, Suite E #3154, Albuquerque, NM 87120, United States.

📍 Need Help With an Order?

To speed up support, please include:

• Your full name
• Order number
• Email used during purchase
• A detailed message about your request
• Photos or screenshots (if relevant)

🛡 Data Protection

Your personal data is processed securely and in compliance with the regulations.
Learn more on our Legal Notice and Privacy Policy pages.

Need Help Quickly?

For common questions regarding orders, delivery, returns, warranties, and tracking, you can visit our FAQ page, available on the website at any time.